Refund policy

This policy applies to all orders shipped worldwide. Where mandatory consumer laws apply, we comply with those statutory requirements.

Delivery

We ship worldwide. Most orders are shipped by the date listed on the product page. Processing, shipping and local carriers may affect delivery times.

If your order includes multiple items, they may ship separately. Separate dispatch confirmations may be issued.

Order Processing

We aim to dispatch orders as quickly as possible, however these are custom, cutting-edge products that can take time to produce. Some products may require additional handling time before shipment.

Returns and Refunds

All sales are final. We don’t accept returns or exchanges for change of mind. Statutory return rights apply where required by law.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, contact us as soon as reasonably possible after delivery with:

• your order number
• a brief description of the issue
• clear photos or video where relevant

Where a return is required to resolve the issue, we’ll provide instructions. Confirmed claims will be handled in line with applicable statutory requirements.

Refunds

Approved refunds are issued to the original payment method. Processing times depend on the payment provider.

Duties and Taxes

Any customs duties, taxes, or import charges are the responsibility of the recipient unless stated otherwise at checkout. Where statutory refunds apply, costs are handled in accordance with applicable law.